Customer Service & Policies
Note: DREAM PRODUCTS WEBSITE OFFERS MAY DIFFER FROM SOME CATALOGS OR COUPON OFFERS.
TO REDEEM A SPECIAL OFFER FROM A CATALOG OR COUPON AD, SIMPLY MAIL YOUR ORDER TO:
Dream Products, Inc.
412 Dream Lane
Van Nuys, CA 91496
Or call us at: (800) 530-2852, option 1 to place an order with one of our live operators, 24 hours, 7 days a week.
Sales and Return Policies:
- All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.
- Sales Tax will be charged on all orders delivered to an address in California (CA).
- Damaged items or missing parts must be reported within 30 business days of receipt for replacement.
- Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer.
- To return a product, please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order). Upon receipt, we will issue the appropriate adjustment. Note: It takes a few days for your return package to reach us…and approximately 2-3 weeks for us to process your request.
- All returned product(s) must be returned as originally received to include original packaging, manuals, documentation, and all accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during shipment.
- All exchange/replacements are subject to product availability. If an exact replacement is not available, Dream Products will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available Dream Products will issue a refund for the merchandise price.
- Dream Products will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells, including any free items given from your purchase.
- Dream Products reserves the right to adjust or cancel any orders in the event of website malfunctions or manipulation.