Our Gift To You
FREE Standard Shipping & Handling
On All Online Orders
Shipped within the contiguous U.S.
General FAQ (Frequently Asked Questions)
Why should I order from Dream Products?
We offer a huge variety of unique items at affordable prices. Plus, we understand the importance of keeping our customers happy so:
Every time you order from our website, you will recieve Free Shipping and a Free Surprise Gift. Orders of $40* or more receive an additional gift, and orders of $60* or more recieve yet another gift.
* Merchandise Total
How long has Dream Products been in business?
Dream Products opened in June of 2000 with a total of 35+ years in the mail-order catalog industry.
Is Dream Products a member of the BBB?
YES! We pride ourselves on our excellent A+ rating with the BBB.
What browsers does dreamproducts.com support?
Our website is best viewed with Internet Explorer 8 or higher, Firefox 3.0 or higher, Chrome 12.0 version or higher, and Safari 5.0 or higher.
Why should I sign up for emails from Dream Products?
While we offer affordable prices every day, we offer even more savings through our emails. Sign up and you’ll receive 10% off your next website order on DreamProducts.com. Stay signed up with us and be the first to know about special discounts and promotions! Feel free to receive emails daily, weekly, or just once a month, the choice is yours! Please note that any changes to your subscription may take up to 24 hours to become effective.
What kind of warranty is available on your product?
Dream Products offers a 30 day satisfaction guarantee on all merchandise. If you are not completely satisfied for any reason, you may return your product for a prompt refund of the merchandise price.
Can I change or cancel my order after I have completed checkout?
Once you've submitted your order it's important for you to know that the shipping process begins within 24 hours of receipt, or on the next business day if the order is received on the weekend. If you need to make a change on your order within 24 hours of placement, please call us at 1-800-410-2153, option 3, Mon-Fri from 8am-4pm PT and we'll do our best to accommodate your request.
Do you charge any sales taxes?
All retail sales delivered within the state of California are subject to California Sales Tax.
Besides purchasing online, is there another way to purchase items from Dream Products?
Yes! We also accept orders via phone or snail mail.
Is there a minimum order amount?
DreamProducts.com requires a minimum order value of $9.00 excluding Shipping & Handling, tax, and discounts.
You may call our 24 hour Order Line to speak with a live agent at 1-800-410-2153, option 1.
412 Dream Lane
Van Nuys, CA 91496-0001
Will I receive shipping confirmation of my orders?
If you placed the order online, shipping confirmation will be emailed to the registered email address entered during the checkout. If you placed the order by phone or mail, you may contact our Dream Products customer service at 1-800-410-2153, option 2 to either hear an automated status message, or to speak with one of our live operators 24 hours, 7 days a week to confirm your order status.
How long will it take to receive my order?
All orders ship next business day on in stock items received by phone or internet by 1:30pm Pacific Time. Mail in orders will ship the day after processing. Please allow normal transit time. This is a Limited Time Offer! Unforeseen circumstances may, on occasion, create delays in shipping. We make every effort to get your package to you as quickly as possible. Due to occasional Post Office processing delays, some packages may take up to 1 to 2 weeks to arrive.
Please note: All APO/FPO and Shipments outside the contiguous U.S. may require additional transit time.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
What if a delivered package is damaged or if I have a missing item?
Please contact our Customer Service Department at 1-800-410-2153, option 3, Mon-Fri from 8am-4pm PT to discuss replacing damaged or missing items.
What do I do if I received a wrong item in an order?
If you believe you received a wrong item, please contact our Customer Service Department at 1-800-410-2153, option 3, Mon-Fri from 8am-4pm PT. Our agents will be happy to assist you.
How can I return or exchange something I ordered?
We stand behind every product we sell with our unconditional money back guarantee. Please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order) to return your merchandise. Upon receipt, we will issue the appropriate adjustment.
If you do not have the packing slip, please return the unwanted merchandise with your order information to:
Dream Products, Inc.
9754 Deering Ave
Chatsworth, CA 91311
We ask that please make sure to include your order information inside the package so that we may process your return more efficiently. Please allow 2-3 weeks from the return date for the processing of your refund or exchange.
Please note that this warning has been added to products to ensure compliance with Proposition 65 for our California consumers. While we believe our products are not harmful when used as designed, we provide the warning to stay in strict compliance with California law.
California Proposition 65 Explanation:
Prop 65, officially known as the Safe Drinking Water & Toxic Enforcement Act of 1986, is a Health and Safety Code (Section 25249.5-25249.13) and is administered by OEHHA. The purpose was to address concerns about exposure to toxic chemicals and make consumers more aware.
Requirements Under Prop 65:
California must publish a list of chemicals and update the list twice a year. There are approximately 900 chemicals on that list. Exposure to these chemicals is known to cause cancer, birth defects, or other reproductive harm. Manufacturers are required to label products that contain high levels of any of these chemicals, and retailers, once advised, must make that information available to the consumer.
What Does It Mean If A Product Contains the Warning Symbol or the Warning Is On Your Packaging:
Testing each product to determine the actual level, and whether it is a high level, is expensive. Therefore, many manufacturers include the warning, even if the product hasn’t been shown to exceed the allowable level of that chemical. In that instance we are still required to issue the Prop 65 warning on our ads for these products.
This warning does NOT mean that our products will cause cancer or reproductive harm or that the product is unsafe. The government has explained that Prop 65 is more of a “right to know” law than a product safety law.
Where Can California Residents Find Out More Information About Prop 65:
Please visit: https://oehha.ca.gov/proposition-65